Planned Treatment Registration Rules

The rules for registering for planned treatment and maintaining the waiting list are established in accordance with the Healthcare Services Organization Act and the treatment funding agreement concluded with the Estonian Health Insurance Fund.
The management of the waiting list is carried out in accordance with the Decree of the Minister of Social Affairs No. 73 of 27.12.2018 "Requirements for the Availability of Healthcare Services and the Maintenance of the Waiting List".
The waiting list is managed by the nurse registrar and the administrator.
The administrator registers the waiting list both in paper format and in a computer program, accepting all submitted applications regardless of queue length or other circumstances.

Patient Data Registration
OÜ Rada Koduõendus registers the patient in the waiting list in the information system, entering the following data:

patient's first and last name, personal identification code;
planned home visit by a home nurse;
indication for the planned healthcare service (diagnosis, name of surgery, examination, or procedure);
patient's contact details;
referring doctor's contact details (if a referral is available);
date of patient registration in the waiting list;
date and reason for changes in the waiting list (e.g., moving forward or backward, removal from the list);
reason code if the waiting time exceeds the maximum waiting list length approved by the Estonian Health Insurance Fund Council;
record of notifying the patient about changes in the waiting list.

Changes in the Waiting List

If changes are made to the waiting list, OÜ Rada Koduõendus notifies the patient no later than one working day after the change.
Previously entered data on changes are retained with a record of patient notification.

Registration and Notification

When registering by phone, the nurse registrar informs the patient of the date and time of the healthcare service, the name of the provider (home nurse), and the contact number.
When registering via email, the nurse registrar responds to the patient within one working day.
Patient registration in the waiting list is carried out on working days from 9:00 to 17:00.

Contacts

The maximum waiting time for home nursing services is 2 weeks.